Privacy Policy

BuilderLab respects privacy and is committed to protecting personal information in compliance with the New Zealand Privacy Act 2020. Personal information is information about an identifiable individual.

This Privacy Policy applies to all personal information collected by us, or submitted to us, whether offline or online, including personal information collected or submitted through our website. This Privacy Policy describes how we deal with information we collect and demonstrates our commitment to the protection of individual privacy. By providing personal information to us, you are accepting and consenting to the practices described in this Privacy Policy. If you do not agree with any of the terms of this Privacy Policy, please do not submit any personal information to us.

This policy does not limit or exclude any individual rights under the Act. If you wish to seek further information on the Act, see www.privacy.org.nz.

Changes To This Policy

We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy. This policy was last updated in August 2026.

If you have any questions about our privacy policies or any other matter, please email hello@builderlab.co.nz.

Personal Information Collected

Personal information is any information about an identifiable individual, such as your name or your contact information. Personal information might be provided to us by you or by others.

We will collect your personal information where you choose to provide it. The type of personal information we collect depends on the nature of our relationship with you.

We collect personal information about you in the following circumstances:

• from you, when you provide that personal information to us, including via the website and any related service, through any registration, subscription, enquiry or application process, through any contact with us (for example a telephone call, email or online form), or when you buy or use our services and products;
• from third parties where you have authorised this or the information is publicly available.

If possible, we will collect personal information from you directly.

How We Use Your Personal Information

We will use your personal information to:

• provide, manage and improve our websites, marketing services and related products;
• respond to your enquiries and communicate with you about our services;
• set up, administer and support your account, subscription or project;
• process payments and manage billing;
• send you service updates and, where you have opted in, marketing communications you can unsubscribe from at any time;
• understand how our website and campaigns perform, and improve them;
• meet our legal and regulatory obligations.

We may disclose your personal information to:

• our own personnel, contractors and agents who are involved in delivering our services to you;
• third party service providers and platforms we use to deliver our services, such as hosting, website, email, advertising, analytics, CRM and payment providers;
• any person or body to which we are required by law to disclose information;
• any person with a lawful entitlement to obtain the information.

Protecting Your Personal Information

We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse. We will destroy any personal information that we hold that we no longer have any use for, other than information that we are required by law to preserve.

Accessing And Correcting Your Personal Information

Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.

In respect of a request for correction, if we think the correction is reasonable, and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.

If you want to exercise either of the above rights, email us at hello@builderlab.co.nz. Your email should provide evidence of who you are and set out the details of your request (for example, the personal information, or the correction, that you are requesting).

We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.

Internet Use

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.

If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information.

Cookies

We use cookies to recognise your browser each time it visits our site and to track which pages you visit whilst on our site. We use this information to optimise our site and create a better online experience for users.

Cookies are pieces of information that a website transfers to a computer’s hard disk for record keeping purposes. Most web browsers are set to accept tracking technologies such as cookies. These tracking technologies do not themselves personally identify users, although they do identify a user’s browser. However, if you do not wish to receive any cookies, you may set your browser to refuse them.

Contact Us

If you have any questions about this privacy policy, our privacy practices, or if you would like to request access to, or correction of, your personal information, you can contact us at:

holger@builderlab.co.nz
+64 20 4014 6123
Holger Pfab
80 Parton Road
3118 Papamoa Beach
New Zealand

BuilderLab is a trade name of Advertic Marketing Limited, NZBN 9429046052858. In this policy, “BuilderLab”, “we”, “us” and “our” refer to Advertic Marketing Limited trading as BuilderLab.